Email Support
contact@uniquefinserv.comCall Us
+91-9914643436Our Office
#186 Sodal Road, Opp. M.C. Market, Shiv Nagar Industrial Area, Jalandhar, Punjab
Complaint Resolution Process
Every complaint is tracked from receipt to closure through an internal resolution workflow, and unresolved matters may be escalated further through the applicable SEBI mechanism [web:47][web:61].
Receipt & Logging
Every complaint is logged with a reference number, date, investor name, complaint category, and assigned handler for review.
Acknowledgement
Written acknowledgement is intended to be shared within 3 working days along with a reference number and expected resolution timeline.
Investigation
The matter is reviewed using transaction records, client communications, internal notes, and supporting documents relevant to the complaint.
Resolution
Resolution is intended to be communicated within 15 working days. Where additional time is required, the investor should be updated accordingly.
Closure
Once resolved, the complaint is marked closed and records are retained as part of the firm’s grievance documentation process.
Escalation Matrix
SEBI states that an investor should first approach the concerned intermediary, and if still not satisfied, the complaint may be lodged on SCORES; SMART ODR may be used for online dispute resolution in the applicable framework [web:47][web:56].
| Level | Escalate To | Contact | Timeline |
|---|---|---|---|
| Level 1 | Unique Financial Services Compliance / Grievance Handling Desk |
contact@uniquefinserv.com +91-9914643436 |
Acknowledgement within 3 working days Resolution target: 15 working days |
| Level 2 | Concerned AMC Investor Relations / Service Department | Through the respective AMC service channels | If unresolved at Level 1 |
| Level 3 | SEBI SCORES Portal | scores.sebi.gov.in | For unresolved complaints against the concerned intermediary or market participant [web:61][web:47] |
| Level 4 | SMART ODR | smartodr.in | Online dispute resolution after prior grievance handling steps, subject to the platform process [web:56] |
Timelines Summary
Useful Regulatory Links
Submit a Complaint Online
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